Customer Case Studies
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Sharon Bromley

Sharon Bromley

CEO   |   Chatham Orthopaedic Associates

Rivet empowers revenue cycle management for hundreds of successful organizations as they tackle today's financial demands. With Rivet, customers analyze payers and revenue KPIs, manage and negotiate contracts, conquer unpaid and underpaid claims, and create and pre-collect on patient cost estimates.

See their stories and let us help you create yours.

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Generations Family Practice used Rivet to recover ~$90K in denials and discovered $250K in underpayments.

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Family
Gastroenterology
Multispeciality
Neurology
OB/GYN
Orthopedics
Oncology
Ophthalmology
Pediatrics
Urology
“Rivet gives an inclusive view of all of our claims in one place, at one time. It truly is the one-stop shop for revenue analytics. I can do it all on an easy-to-use platform that I can turn to at any time.”
RCM Supervisor
Generations Family Practice
“We were able to discover and recover thousands of dollars of what would have been lost revenue because of Rivet.”
RCM Supervisor
Generations Family Practice
“There are a thousand reasons to use Rivet, but the main one that we enjoy is the transparency into our claims.”
RCM Supervisor
Generations Family Practice

Featured Stories

Generations Family Found the 'One-stop Shop for Revenue Analytics' Read More >
"Rivet provided us with detailed documentation that helped us identify a significant contract interpretation difference worth $653K."
CEO
Salem Gastro
"Rivet provides the transparency we need to verify our reimbursements align with our contractual agreements.”
CEO
Salem Gastro
“Rivet is worth it. Even if you find nothing and everything is perfect, you have the confidence that everything is actually perfect with Rivet.”
CEO
Salem Gastro

Featured Stories

Salem Gastro Discovered $653K Discrepancy Read More >
“It’s nice to have such a robust tool for patients.”
Payer Knowledge Analyst
Summit Health
“The time between when we receive the denial and send an appeal can be so fast that sometimes it’s the same business day within Rivet.”
Insurance Services Processor
"I have one central tool that I can track and monitor payments. The current list of underpayments I’m working on will pay for the tool by itself and that’s huge.”
Payer Knowledge Analyst
Summit Health

Featured Stories

Multispecialty clinic clears denials before reports are created Read More >
Rivet 'pays for itself' with underpayment recovery Read More >
“Before Rivet, we’d work about 30 appeals a month. I essentially worked 300 in about 4 days.”
Data Analytics/Informatics Manager
Neurology Practice
“The time between when we receive the denial and send an appeal can be so fast that sometimes it’s the same business day within Rivet.”
Data Analytics/Informatics Manager
Neurology Practice

Featured Stories

From working 30 denials a month to 300 in 4 days Read More >
“With changing coverages, deductibles, and eligibility, it can be hard to produce truly accurate estimates at scale. But with Rivet, running eligibility and estimates it’s a quick, one-stop shop.”
Practice Administrator
Audubon Women's Medical Associates
“We see cost savings in the time spent to create the estimate and in less patient A/R days.”
Practice Administrator
Audubon Women's Medical Associates
“There’s a major peace of mind knowing there’s nothing falling through the cracks because of Rivet.”
Practice Administrator
Audubon Women's Medical Associates

Featured Stories

Transparent prices, up-front payments keep patient A/R days low at Audubon Read More >
Audubon goes digital with payer contract management Read More >
“It's scary to think about the amount of dollars we were losing before Rivet.”
CEO
Vero Orthopaedics
“Rivet pulls our historical claims data so our estimates are accurate dollar for dollar.”
CEO
Vero Orthopaedics
“With Rivet we were able to collect $1.7M in surgery pre-collection — 3.5x what we did before Rivet. According to athenahealth reports, we collect 90% of patient responsibility prior to scheduled appointments.”
Director of Revenue Cycle
Boulder Centre for Orthopedics & Spine
 “We love the payment variance reporting in Rivet. We have the highest level of transparency with Rivet that we couldn’t get anywhere else.”
CEO
Chatham Orthopaedic Associates
“With Rivet, we can collect payment through patient cost estimates whether we're in the office or not.”
Director of Revenue Cycle
Northwest Orthopaedic Specialists
“I see the denial as it comes in and have it sent back out the same day seamlessly thanks to Rivet.” 
Patient Account Representative
Resurgens Orthopaedics

Featured Stories

BGO Creates Patient Cost Estimates in Under a Minute Read More >
Resurgens Orthopaedics Recovers Over $1.2M in Denied Claims Read More >
Chatham Orthopaedic Associates Gains Payment Insight in Seconds Read More >
"Rivet is 1,000 times easier to use than Experian.”
Business Office Director
New Mexico Cancer Center
“With Rivet, we are able to fix prior authorizations and get paid for the amount of treatment that was actually issued.”
Revenue Analyst
Clearview Cancer Institute
“Rivet allows me to easily prove that prior authorization is keeping us from proper payment. And it adds up quickly — we’re talking tens of thousands of dollars per patient. Rivet paid for itself tenfold.”
Revenue Analyst
Clearview Cancer Institute

Featured Stories

Clearview Cancer Institute Heals Revenue From the Inside Out Read More >
Detecting underpayments with Rivet is easier than Experian Read More >
“Rivet’s estimates make having the financial conversation really easy and has helped us get better at collecting from patients up front so we don’t have to chase the money on the backend.”
Chief Executive Officer
Austin Retina Associates
“With Rivet, providing estimates for even the most complicated plans is really easy.”
Chief Executive Officer
Austin Retina Associates
"Thanks to Rivet, we can accurately track contract compliance. We've been able to recover appropriate compensation in cases where we could demonstrate payment variances from our contracted terms."
RCM Manager
Austin Retina Associates

Featured Stories

Accomplish More with the Ultimate 'Revenue Cycle Must-have' Read More >
How Austin Retina avoids chasing payments Read More >
“Rivet’s software is a necessity to manage medical practices of any size.”
Chief Financial Officer
Pediatric Specialists of Virginia
"Rivet's contract management tools offer insights that would otherwise be impossible to track.”
Chief Financial Officer
Pediatric Specialists of Virginia
“The analytics and data aggregation tools in Rivet are great; we can sort and display claims data in ways you’d never be able to do on your own.”
Chief Financial Officer
Pediatric Specialists of Virginia

Featured Stories

Rivet's a 'necessity to manage medical practices of any size' Read More >
“With Rivet, we have a tool we’re confident is accurate. We can notify patients of their expected cost and collect payment up front and that’s huge — it’s a pre-collection powerhouse.”
Patient Services Supervisor
Minnesota Urology
“Rivet is easier to work than you’d think such a complex system would be. I am confident that we’re collecting more — and faster.”
Patient Services Supervisor
Minnesota Urology
“With Rivet, we have an accurate solution that takes into account how insurers will pay us so we actually know patient responsibility. And it’s fast, which is always a bonus."
Patient Services Supervisor
Minnesota Urology

Featured Stories

Minnesota Urology's 'Pre-collection Powerhouse' Read More >
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