Vero Orthopaedics has been keeping residents of Vero Beach, FL moving since 1976. With 2 locations, a staff of 80, and hundreds of patients daily, Vero Ortho is busy with everything from sports medicine, hands, neurology, and more. All that work on patients means their fare share of refunds, billing, and other administrative duties.
Before implementing Rivet Jennifer Davison, the CEO of Vero Orthopaedics, knew that collecting upfront was the key to getting the practice paid for their work. "If you're not collecting on the front end, it's very difficult to collect on the back end," said Davison. "And you also don't want to over or under estimate." Overestimating means processing tedious refunds and underestimating means manually collecting on outstanding bills — both outcomes resulting in the added burden of painfully manual work to resolve accounts.
For Davis, that was the challenge: How could Vero Orthopaedics produce hyper-accurate estimates that reduced administrative costs and provided a seamless customer experience? That's where Rivet came in.
"Rivet pulls our claims data so our estimates are accurate dollar for dollar," said Davison. "It's spot-on because they're using historic claims data." From checking eligibility and benefits to "spot-on" estimates, Rivet made it easy for Davison and her team to collect the right amount upfront.
"We do about 50–100 estimates per week using Rivet," said Davison. "Patients don't have surgery without prior collection and Rivet helps us know exactly what to collect. We had one employee whose sole job was refunds but Rivet has lessened that burden. Now we can move her to focus on another part of the business."