“I see the denial as it comes in and have it sent back out the same day seamlessly thanks to Rivet.”
Like most practices, Resurgens Orthopaedics wanted to reduce their backlog of denied claims, reduce overall denial rate, and recoup as much revenue as possible.
Debra Sanders, patient account representative at Resurgens Orthopaedics, said Rivet gets rid of the detective work behind the limited denied claim data available.
“I love that Rivet gets rid of the guessing and research on my end and streamlines my processes so my whole team can be more efficient,” Sanders said. “I can work denied claims in bulk and based on upcoming timely filing dates.”
Sanders said she was especially surprised by how fast the claims appeared in her work list.
“I can catch many denials before athenahealth even drops them in my work list because I've worked them or corrected them in Rivet and refiled them back out before Athena releases them to us.”
Sanders continued, “I see the denial as it comes in and have it sent back out the same day seamlessly thanks to Rivet.”
Sanders reported that after adopting Rivet, Resurgens now has zero claims in their backlog, less than half the national average percentage denial rate, and recovered $1.2M in denied claims after only 10 months of using Rivet.
Resurgens Orthopaedics has over 260 providers in 24 Georgia locations.
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