Uptime, Support + Security: 3 Pillars of Reliable Healthcare Software

Healthcare can sometimes feel like it’s functioning in the Dark Ages, but many software solutions are bringing in the light and evolving to solve problems that were previously impossible. But are they too good to be true? Healthcare technology buyers need to be wary and ask for hard data from any sales rep on these three key areas. Face it, you invest a lot of time and resources in the selection and training processes — you deserve to be sure you are making the right call.

#1 - Uptime

Software should be able to withstand your heavy use day after day, week after week, month after month, and so on. You should be confident that the software you use will be ready for you when you’re ready for it. 

Rivet has a demonstrated uptime of over 99.95% — meaning you’ll spend way more time in the software, increasing your revenue, instead of waiting for pages to load. Rivet’s uptime ensures that your team won’t miss a beat, but if you were to have an issue Rivet also has that covered.

#2 - Support

We often use customer support only when we are at your wits end, but what if it didn’t have to be that way?

Unlike other software companies that put you on long holds or make it impossible to get real answers, Rivet’s in-app support wait time is less than 30 seconds during business hours, so you always have a partner by your side to help you find success.

More insightful, feature-rich, and easier to use than legacy systems, the Rivet platform rethinks back office payment processes, and delivers ease, speed and accuracy for up-front patient payments through estimates, revenue recovery for problematic underpayments, and the operating platform required to demolish denied and delinquent claims. 

#3 - Security

You are dealing with private health information (PHI) all day, everyday so security is at the top of the list and should be a given for all healthcare software companies. Sadly though, your data may not be as protected as you’d like or need. Many companies are not up to the SOC2 requirement standards necessary to be compliant. It’s important to stay vigilant and ask software companies if they are keeping up with proper data security protections. 

Rivet is both SOC2 and HIPAA compliant, so its fast, accurate solution is also safe, secure, and confidential. You can store and send healthcare data anytime — no matter if you’re resolving a claim with a payer or sending an up-front payment request to a patient.

Your practice deserves a reliable solution. Your practice deserves Rivet. Schedule a quick and easy demo of our revenue accelerating software.

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