April 2022 Product Updates

Rivet's always improving.

See how we're upgrading our products this month.

Estimates: Use Estimates to provide good faith estimates and collect up-front payment from your uninsured and insured patients.

Learn more about Rivet's Estimates product.

Denials: Use Denials as a workflow management tool to analyze, assign, manage and rework denied claims. 

Learn more about Rivet's Denials product.

Underpayments: Use Underpayments as a workflow tool to analyze and rework payment variance. 

Learn more about Rivet's Underpayments product.




Workflow enhancements

New estimate ID column & filter

An estimate created from the appointments table will now show up in the estimate ID column as clickable link. To create a reusable worklist of appointments that still need estimates:

  • Set the estimate ID filter to "empty."
  • Apply the appropriate date range.
  • Save filters as a view.

Screen Shot 2022-04-06 at 11.30.57 AM

Screen Shot 2022-04-06 at 11.29.44 AM

Buttons at top of estimate now icons

The buttons at the top right of the estimate are now icons to make room for exciting new upgrades to come! 

Estimate upgrades

Change CPT coverage in-line 

Change CPT coverage without going to the advanced modal which is especially useful for marking E&M codes as copay-only. 

Screen Shot 2022-04-06 at 1.52.43 PM

New comments & activity sections

Leave comments on an estimate summarizing a conversation with a patient, or use the activity feed to see everything that’s happened with an estimate, including patients viewing and paying.

Screen Shot 2022-04-06 at 2.00.47 PM

New note templates 

Create note templates in estimates settings for frequently used messages in Estimates. Save time and stop copy/pasting from a digital sticky note.

Screen Shot 2022-04-06 at 2.20.24 PM

Choose professional or facility for


You can now specify whether a treatment on an estimate is professional or facility (ASC), and Rivet will show the relevant service locations and fee schedules.

Screen Shot 2022-04-06 at 2.33.15 PM

"Office" now "service location" on estimate PDF

To reduce confusion for patients who are having a procedure at a non-office location such as a hospital or surgical center, "office" is now "service location" on the estimate PDF.


Workflow enhancements

See your remaining assignments 

You can now see what is left to assign on the "edit assignments" page.

Screen Shot 2022-04-06 at 8.46.02 AM

New "apply" and "cancel" for bulk assignments

Assign any number of claims to a Rivet user more easily by selecting "apply" to save the change. Decide not to keep the change? Select "cancel."

Screen Shot 2022-04-06 at 11.54.52 AM

Other Upgrades

"$ variance" now added to claim views

Payment variance dollar amount is now displayed in the itemized and chronological claim views.

Screen Shot 2022-04-06 at 2.39.28 PM

"Add filter" now at top of page

The "add filter" button is now easier to find: It's at the top of the page.

Filter results now alphabetical or alphanumeric

Filter results will now appear in alphabetical order or alphanumeric order.

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