Product Manager

Rivet & Role Overview


Rivet is an early-stage, venture-backed SaaS startup building sophisticated software for healthcare providers to make the U.S. healthcare system more transparent via a reimagined payer intelligence and patient billing infrastructure.

We're looking for a product manager to join our growing team and help deliver on our ambition to simplify paying for healthcare. As Rivet's second product manager, you'll work closely with one of our two engineering teams to define, design, and deliver products that help patients understand the cost of care, and help healthcare providers get paid.



Be a subject matter expert on Rivet's customers, product, and market; use that knowledge to define the roadmap for your product areas and to influence Rivet's overall product strategy

Lead product discovery efforts (market research, user interviews, sales feedback, concept testing, etc.) to identify, define, and validate new ideas for your areas of the product

Define scope of new features, and write clear and concise requirements

Work with the product designer and engineering lead to rapidly design, test, and iterate on elegant user experiences

Work with the engineering lead to break work down into discrete chunks and lead estimation meetings

Maintain a prioritized backlog of work to be done, review and prioritize new bugs, features, and tasks

Plan 2-week sprints and ensure all work is ready for development (well-defined scope, designs, analytics tracking, acceptance criteria) before the sprint starts

Work closely with your product team (designer, engineers, QA) to ensure on-time and high-quality delivery of your roadmap

Partner with the Customer Success team to resolve customer issues and create internal tools to streamline our high-touch customer onboarding and set-up process

Ensure that Marketing and Sales are successful by delivering a great product and equipping them with the narratives and training required to create compelling go-to-market materials

Measure, report on, and optimize the usage of your product


Why Rivet

Make the world a better place - you'll spend your days helping people understand and pay for high-quality healthcare

Ownership and accountability - we'll give you the reins and hold you responsible for delivering great results

Wear lots of hats - we're small and scrappy, so you'll learn first-hand about the different aspects of a SaaS company

Ship product early and often - you'll learn which ideas worked or not so you can iterate quickly to build a great product

Work with a best-in-class team - we're driven, smart, hard-working, and we have a ton of fun together

Be yourself - we recognize and celebrate our differences, and actively work to increase equity and inclusion for all people and perspectives

Mentorship from seasoned leaders - our leaders will challenge and support your growth and development

Great benefits - including flexible PTO, healthcare coverage, and stock options



2+ years of experience as a software product manager in an agile development environment

Comfortable with and effective at frequent customer interaction

Proven ability to quickly learn and productize deeply complex topics (like the logic of how health insurance companies determine how much to pay for a particular claim)

Ability to use quantitative data to inform decisions

Demonstrated track record of leadership skills

Excellent written and verbal communication

Excited to work in a small and scrappy team where you'll wear lots of hats and do whatever needs doing to help us succeed



Experience working for a SaaS company or early-stage technology startup

In-depth knowledge of the US healthcare system, especially payer contracts and reimbursement structures

Experience using JIRA

Experience as a product manager for a highly technical product

Experience using product analytics tools

Apply here.