Customer Onboarding Specialist

As a Customer Onboarding Specialist at Rivet, you are at the front lines to onboard and support Rivet customers. You’ll work with a dynamic and energetic team that is driven to help resolve pain points that medical providers face on a daily basis. You’ll love this position if you enjoy teaching and relationship building, but also love to focus alone and dive into complex subject matter and projects.

This will be an experience where you can thrive in a culture of ownership, accountability, autonomy, continuous learning, and supportive training. Rivet is a venture-backed SaaS startup, and candidates are qualified for this position if you have customer support experience, or even if you’re transitioning to or starting a new career path working in a software company. The ideal individual has great communication, time, and project management skills as well as the ability to prioritize tasks all while maintaining a high level of detail and accuracy reporting directly to the VP of Customer Success.

Responsibilities:

  • Wear many hats in customer success and support (we are a small but mighty team!)
  • Drive and manage new customer onboarding from start to finish
  • Data entry, contract review, phone calls, emails, Microsoft Excel
  • Technical and relationship-building customer support
  • Process improvement and identification of onboarding bottlenecks
  • Full-time work at our awesome office in Cottonwood Heights, UT

Requirements:

  • Experience with Microsoft Excel formulas (multiplying cells, vlookup a plus)
  • Excellent written and verbal communication
  • Energetic and positive attitude
  • Attention to detail and ability to deduce numerical values from text/paragraphs
  • Great time management and project organization skills
  • Ability to work across multiple client accounts throughout the day

Bonus:

  • Experience in a healthcare setting (hospital, medical group, medical business office)
  • Familiarity with contracts and/or legal terminology
  • Interest in learning the ins and outs of healthcare insurance

Apply here.